Thanks for choosing Vision Fibre Media as your broadband supplier. We are delighted you chose us and hope to provide you with the very best fibre experience. All our services are full-fibre which means that fibre optic cables run from the connection plate in your home all the way to the source meaning you get … Read more
WiFi or IEEE 802.11b Direct Sequence specification (it’s not an acronym although many believe incorrectly that WiFi stands for Wireless Fidelity) is a facility allowing computers, smartphones, or other devices to connect to the Internet or communicate with one another wirelessly within a particular area. Your broadband router supplies your Internet connection to your home … Read more
Each property at Kings Chelsea is ‘fibre ready’, this means the fibre network has already been installed within all the buildings on the estate. In order for you to receive a broadband service we just need to complete the final stage and connect your home to the network and provide you with a broadband router. … Read more
General FAQs for our Lightning-fast Broadband Service at Kings Chelsea What is the monthly download limit? You can download as much as you like the service is totally unlimited. Do you operate a fair-use policy? We do operate a fair-use policy please click here for more information. Is the broadband speed symmetrical (ie will I receive the … Read more
Our telephony services at Kings Chelsea are all run using a service called VoIP (voice-over-internet-protocol) a technology that allows you to use the Internet to make cheap calls but in a traditional way using a handset. The technology is very similar to making a ‘Facetime’ audio call or calling someone via WhatsApp except rather than … Read more
Each telephone package is optional and is added to the minimum term broadband contract period that you initial choose to take up. How your telephone package works Once the initial term of your broadband package has expired your broadband and telephone subscription turns into a monthly rolling contract (unless you have entered into a new … Read more
You can, in most cases, move your existing telephone number over to our service to have everything in one place. The first step is to sign up for one of our broadband and telephone packages and then submit a request in writing to move your existing phone number across. Please read the information below carefully … Read more
General FAQs for our Telephony Service at Kings Chelsea Can I keep my own telephone number? Yes we can port your number across from your existing provider. There is a small charge to do this and we will provide you with a temporary number whilst the process takes place. What are the telephone charges for … Read more
While we are responsible for the upgrade of the communal television system at Kings Chelsea we do not offer a television service directly to our customers. If you are a broadband customer of ours then you will be able to subscribe to the main content providers such as Netflix, the BBC, ITV – all of … Read more
If you are a Sky Q customer you can click this link for help with your problem. What happens if I have a problem? If you are experiencing any difficulties with your TV service or signal you can call our Support Number directly for help. Please dial 020 7112 8615 and select option 2 from … Read more